Reference

Our Terms, Your Rights at mainslott

Everything that governs your account with us — from how we store your data to what happens when you close your account — is set out in the…

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mainslott Our Terms, Your Rights at mainslott
LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about our terms, want to exercise a data right, or need clarification on a specific clause, our support team handles legal queries through three direct channels.

Email Support Send your legal query or data-access request to our dedicated policy inbox. We log every request on receipt and send an acknowledgement within one business hour so you know it reached us.
Live Chat Our live-chat agents can pull up your account record and walk you through any clause in plain language. Available around the clock; legal escalations are flagged to our compliance team within four hours.
Written Notice For formal requests — data erasure, account closure confirmation, or dispute notices — submit a written request through the legal form in your account settings. We issue a written acknowledgement within two business days.
HOW WE PROTECT YOU

Data Handling, Security and Account Control

Our security and data practices are built around giving you clear control. Below are six areas where we spell out exactly what we do and how you can act on your rights.

Data We Collect

We collect your name, email, phone number, payment identifiers (UPI handle, Paytm or PhonePe number) and session logs. We collect nothing beyond what is needed to operate your account and meet verification requirements.

How Long We Keep It

Account data is retained for as long as your account is active. After account closure, we keep transaction records for the period required by applicable Indian financial regulation, then delete them from live systems.

Cookie Controls

We use essential cookies to keep your session secure and analytical cookies to understand how the lobby performs. You can withdraw consent for non-essential cookies at any time via the cookie banner or account settings.

Account Security

Passwords are hashed using industry-standard algorithms; we never store them in plain text. Two-factor authentication is available for your account and we recommend you enable it from the security tab in your profile.

Requesting Changes

To correct, download or erase your personal data, go to Account Settings and select Data Rights, or contact us via the legal email. We process corrections immediately and erasure requests within 30 days of identity verification.

Who to Contact

Our designated data contact handles all privacy and compliance correspondence. You can also escalate unresolved data concerns to the relevant authority under Indian law if you are unsatisfied with our response.

Frequently Asked Legal Questions

These answers address the most common queries we receive about our terms, data practices and account rights. If your question is not here, contact us via live chat or the legal email.

We share your data only with payment processors such as UPI, Paytm and PhonePe networks, identity-verification partners, and where required by law. We do not sell your data to advertisers or unrelated businesses under any circumstances.

Go to Account Settings, select Data Rights, and submit a data-access request. We will compile and deliver a copy of your personal data within 30 days of verifying your identity. You may also email our data contact directly.

Yes. Submit an erasure request through Account Settings or our legal email. We will close your account and delete personal data from live systems within 30 days, retaining only what Indian financial regulation requires us to keep.

Your account agreement is subject to the laws applicable in the jurisdiction where mainslott operates and where you access the platform. Access and eligibility are determined by local law, and the agreement is interpreted accordingly.

We send an email notification to your registered address before material changes take effect. Minor updates are noted in the revision log at the bottom of each document with a date stamp so you can track what changed and when.

Any verified and approved withdrawal in the queue is processed to your registered UPI, Paytm or PhonePe account before closure is finalised. We do not cancel withdrawals that have already been approved at the time you submit your closure request.

Submit a formal dispute notice through the legal form in Account Settings or by written email. Our compliance team reviews disputes within five business days and provides a written outcome. You can escalate further to the relevant authority under Indian law if unresolved.

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