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How mainslott Handles Your Personal Data

At mainslott, we take your personal data seriously — this page explains exactly what we collect, why we collect it, and how you can control it.

Data collected only for account operationNo third-party data sellingYou can request your data anytimeEncrypted storage at restIndia-specific data handling
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mainslott How mainslott Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we use your data, want to request a copy of what we hold, or need to raise a concern about a data handling decision, our…

Email Privacy Team Send your data request or concern to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within 72 hours.
Live Chat Support Our live chat agents are available around the clock. For data-specific queries, ask to be transferred to the privacy escalation queue and we will follow up in writing.
Secure Account Portal Log into your mainslott account and navigate to Account Settings to download a copy of your stored profile data or submit a deletion request directly through the portal.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Account Data

We have structured our data practices around clear principles — collect only what is needed, store it securely, retain it no longer than necessary, and give you meaningful control over it.

Account Data Collection

We collect your name, email address, date of birth, and contact number at registration. This data is used solely to operate your account, verify your identity, and process withdrawals — nothing beyond that.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can manage cookie preferences in your browser settings or through our cookie consent panel at any time.

Encryption and Storage

All personal data is encrypted at rest using AES-256 and in transit via TLS 1.3. Our servers are hosted in access-controlled data centres, and only authorised internal teams can query account records under a strict access-log policy.

Data Retention Schedule

Active account data is retained while your account remains open. If you close your account, we retain certain transaction records for the period required by applicable law, then delete or anonymise them on a rolling schedule.

Your Right to Access and Correct

You can request a full export of the personal data we hold on you at any time through Account Settings or by emailing our privacy team. Corrections to inaccurate data are processed within five business days of a verified request.

Third-Party Sharing Limits

We share data with payment processors — such as UPI gateways and Paytm — only to the extent needed to complete your transaction. We do not share your data with advertisers or data brokers under any circumstances.

Frequently Asked Questions About Your Privacy

The questions below cover the data rights and privacy concerns we hear most often from account holders in India. If your question is not listed here, reach out to our privacy team directly through the contact channels on this page.

We collect your full name, email address, date of birth, phone number, and the country of residence you declare. Payment-method identifiers such as UPI reference numbers are stored at transaction level but your credentials are never stored on our systems.

Once you close your account, we retain transaction records and identity verification documents for the period required by applicable law in your jurisdiction. After that retention window closes, records are deleted or anonymised on a scheduled basis.

Yes. Log into Account Settings and use the Data Export option, or email our privacy team with your registered email address. We will send a structured copy of your profile and transaction data within five business days of verifying your identity.

No. We do not sell, rent, or share your personal data with advertisers, data brokers, or marketing platforms. Data is shared only with payment processors — like UPI gateways, Paytm, or PhonePe — strictly to complete the transaction you initiated.

Submit a deletion request through Account Settings or email our privacy team. We will confirm receipt within 48 hours and process the deletion within 30 days, subject to any legal retention obligations that apply in your jurisdiction.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can accept, decline, or customise cookie categories through the consent panel that appears on first visit, or update your preferences in browser settings anytime.

Contact our privacy team by email or through live chat and ask for the privacy escalation queue. We aim to acknowledge all data-mishandling concerns within 24 hours and provide a full written response within five business days of completing our internal review.

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