Reference

Our Terms and Conditions at mainslott

These Terms and Conditions govern every aspect of your account with us — from opening your wallet and placing wagers to requesting withdrawals via UPI, Paytm or PhonePe.

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-specific eligibility rulesAccount security commitmentsUpdated and enforceable
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mainslott Our Terms and Conditions at mainslott
TERMS CONTACT PATHS

Reach Us About These Terms Directly

Live Chat Our live chat channel is available around the clock. If a clause in these Terms and Conditions is unclear or you believe an action on your account was taken in error, start here for the fastest resolution.
Email Support Send a detailed written query to our support address if your question about these Terms requires a formal written response or documentation. We aim to reply within one business day.
Help Centre Our Help Centre holds plain-language summaries of the key clauses covering accounts, payments and game rules, so you can look up a specific policy point without waiting for an agent.
HOW WE UPHOLD TERMS

Six Ways We Honour These Terms in Practice

Committing to clear terms means nothing unless those commitments are visible in day-to-day account behaviour.

Data Storage

We retain account and transaction data only as long as required by the applicable law in your jurisdiction. Data stored beyond that period is deleted or anonymised on a rolling schedule, which you can enquire about by contacting support.

Cookie Policy

We use session and preference cookies to keep your lobby state and language settings intact across visits. You can withdraw cookie consent through your browser settings at any time; some features may become unavailable when certain cookies are disabled.

Account Security

Your account is protected with encrypted password storage and optional two-factor authentication. We will never ask for your password via chat or email; any such request should be reported to our security team immediately.

Withdrawal Verification

Before processing a withdrawal to UPI, Paytm or PhonePe, we verify that the destination account matches the name on your mainslott profile. This verification step protects you against misdirected funds and is mandatory under our operating terms.

Requesting Changes

You may request a correction to your account details — name, email, linked payment method — by writing to support with valid identification. We process verified change requests within three working days and confirm each update by email.

Dispute Resolution

If you disagree with a decision made under these Terms, you may raise a formal dispute through our email channel. We log every dispute, acknowledge it within 24 hours, and aim to close it with a written decision within seven working days.

Frequently Asked Questions About Our Terms

The questions below address the clauses our account holders ask about most often. If your question is not answered here, our live chat team can point you to the exact clause that applies to your situation.

These Terms apply to every person who opens an account with us and uses the platform where local law permits. Access and eligibility depend entirely on the laws of your jurisdiction; we do not extend rights beyond what local law allows.

We may update these Terms at any time. We post the revised version on this page with a new effective date. Continuing to use your account after that date means you accept the updated Terms, so we encourage you to check this page periodically.

We retain your data for the period required by applicable law after account closure, then delete or anonymise it. You can request confirmation of when your data is scheduled for deletion by writing to our support team.

Submit your dispute in writing to our email support address. Include your account ID and the specific clause you believe was applied incorrectly. We acknowledge disputes within 24 hours and issue a written decision within seven working days.

Yes. Every deposit and withdrawal processed through UPI, Paytm or PhonePe is governed by both these Terms and the individual terms of the payment service you use. We are responsible only for our side of the transaction once funds clear.

You may request changes to your name, email address or linked payment method by contacting support with valid proof of identity. Verified requests are processed within three working days and confirmed to you by email.

It means that whether you can lawfully use this platform depends on the laws where you are located. We do not override local law; if your jurisdiction restricts or prohibits such services, these Terms do not grant you an entitlement to access the platform.

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